This is an extract of our full Terms and Conditions that you can access here

Cancellation and deferral 

5.1 Subject to Clause 5.6, under the Consumer Protection (Distance Selling) Regulations 2000 (“Distance Selling Regulations”) you may cancel your purchase of an Online Course within a period of 14 working days beginning on the day after the day on which the Contract is concluded with you as notified by the order confirmation email from CandidateX. For further details of your rights under the Distance Selling Regulations you can visit your local Citizens’ Advice Bureau or visit the Office of Fair- Trading website.

5.2 In addition to your rights under the Distance Selling Regulations, subject to Clauses 5.6 and 5.8, CandidateX also offers the following refund and deferral policy on its Online Courses:

1- pursuant to our 14-day money-back guarantee, you may cancel your order within 14 calendar days after CandidateX sends you an order confirmation email which provides you with a link to access the Online Course for a full refund; or

2- you may defer the start date of your Online Course or change to another Online Course at any time up to 14 days prior to the relevant start date, subject to availability on your chosen Online Course and upon payment by you of any difference in the Course Fees payable for the two courses and a £5 charge to cover administration costs plus VAT where applicable.

5.3. If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course then you shall have no right to cancel your order.

5.4. If we have issued you and/or your organisation’s e-learners with an enrolment e-mail to the online course during those 14 days, but they haven't accessed it during the 14 days period, we will refund you the full amount of your order minus £5 (+ VAT where applicable) per learner for the issuance of those credentials.

5.5 CandidateX may cancel any Online Course at any time prior to its scheduled termination date. If CandidateX cancels an Online Course prior to its scheduled termination date, you will be entitled to a pro rata refund of the Course Fee.

5.6 If we have issued you with a SCORM file to integrate to your LMS, you must delete it upon exercising your cancellation rights. We do monitor access to our e- learning course, and you would be in breach of your contractual obligations should you not comply with our terms.

5.7 If you or CandidateX cancel an Online Course in accordance with Clauses 5.2, 5.3, 5.4 or 5.6, CandidateX will refund the relevant portion of the Course Fee to you within 28 days of receiving your notice of cancellation/giving notice to you of such cancellation.

5.8 You may cancel or defer your order pursuant to Clauses 5.1 or 5.2 by email, post or telephone using the contact details that are set out at the end of the Online Terms. Notice will be deemed to be given in accordance with the time period set out in Clause 16.7.

5.9 You will not be entitled to any refund if you cancel your order at any time after the period of time set out in Clause 5.2(a).

Pls note that we do not store any credit card details information on our website.
Contact us at candidatex@candidatex.co for any questions related to those terms and conditions